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Salesforce is one of the most widely used customer relationship management (CRM) platforms in the world. It is used by businesses of all sizes and industries to manage their customer interactions, track sales leads, and automate business processes. To become a certified Salesforce Administrator, professionals need to pass the ADM-201 exam. ADM-201 exam tests the knowledge and skills required to administer and customize Salesforce.

Salesforce ADM-201 certification is highly valued by employers and professionals alike. It can open up a wide range of job opportunities in the Salesforce ecosystem, including roles such as Salesforce Administrator, Salesforce Consultant, and Salesforce Developer. Salesforce Certified Administrator certification is also a stepping stone towards advanced certifications such as Salesforce Certified Advanced Administrator (ADMX) and Salesforce Certified Technical Architect (CTA). Overall, the ADM-201 Certification is a valuable asset for anyone looking to build a career in Salesforce administration.

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Salesforce Administrator Exam Syllabus Topics:

Section
Objectives
Weights

Productivity and Collaboration
- Describe the capabilities of activity management.
- Describe the features of Chatter.
- Describe the capabilities of Salesforce Mobile App.
- Identify use cases for AppExchange applications.
7%

Service and Support Applications
- Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
- Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)
11%

Workflow/Process Automation
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities and use cases for Flow.
- Describe capabilities and use cases for the approval process.
16%

Configuration and Setup
- Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings).
- Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
20%

Data and Analytics Management
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).
14%

Sales and Marketing Applications
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.)
12%

Salesforce Certified Administrator Sample Questions (Q97-Q102):

NEW QUESTION # 97
You can set a default value for a custom field.

A. False
B. True

Answer: B

NEW QUESTION # 98
It is possible for an Account to be part of multiple Territories?

A. No
B. Yes

Answer: B

Explanation:
Section: Volume E

NEW QUESTION # 99
If you change the data type from a Checkbox to a Picklist, it can cause data loss.

A. False
B. True

Answer: B

NEW QUESTION # 100
An administrator has been asked to change the data type of an auto number to a text field.
What should the administrator be aware of before changing the field?

A. Existing field values will remain unchanged.
B. Existing field values will be converted.
C. Existing field values will be deleted.
D. Existing Auto Number field to Text is prevented.

Answer: A

NEW QUESTION # 101
A Standard Fiscal Year can start on May 1st.

A. False
B. True

Answer: B

NEW QUESTION # 102
......

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